[04f3:0c11] cannot enroll--ignores all touches after the first or second one
This is a crosspost from wiki issue 92, in the hopes of getting it in front of the right people after total radio silence on the original issue for over three, going on four months AOW. While all the details are already in the original issue, I may as well rehash them here, with some minor updates from my current situation:
My laptop has an ELAN trackpad with an embedded fingerprint sensor (vendor/product ID 04f3:0c11
) that was supported natively in Windows and worked perfectly until I switched to Kubuntu, then Pop!_OS 4 months and change ago.
When I try to enroll a fingerprint, whether graphically within GNOME Settings, or using fprintd-enroll, I can swipe my finger down the sensor for an enroll-stage-passed
only once, and very rarely twice, before it completely stops responding to any further swiping, poking, or prodding until it gives up, spitting out an enroll-unknown-error
. This happens every single time I try to enroll a finger, and it is maddening, to the point that I'm seriously considering distro-hopping to Arch (or another rolling release distro) so I can get my hands on an official fix that much quicker.
If you need any further information from me, please do not hesitate to let me know. I check my email with some semblance of regularity, so you'll hear back from me as soon as I have time to spare. Thanks for listening to me ramble. I have also attached a video of me demonstrating the issue in case that may help: 2024-02-16_22-10-22