Problem with ELAN1200:00 04F3:309F (ELAN7001) on AsusPro P3540FA Laptop
Hi, I use an ElanTech Embedded Fingerprint Sensor (ELAN7001) with hardware ID 04F3:309F (ELAN1200:00) on my AsusPro P3540FA Laptop.
The sensor is in the list of supported sensors, but when I try to fprintd-enroll, I receive the following errors:
Using device /net/reactivated/Fprint/Device/0
Enrolling right-index-finger finger.
Enroll result: enroll-unknown-error
In the journal I find the following errors:
dic 30 00:36:29 carlo-ASUSPRO-P3540FA-P3540FA systemd[1]: Starting Fingerprint Authentication Daemon...
dic 30 00:36:29 carlo-ASUSPRO-P3540FA-P3540FA systemd[1]: Started Fingerprint Authentication Daemon.
dic 30 00:36:29 carlo-ASUSPRO-P3540FA-P3540FA fprintd[7743]: Failed to clear storage before first enrollment: Device has no storage.
dic 30 00:36:29 carlo-ASUSPRO-P3540FA-P3540FA fprintd[7743]: Device reported an error during identify for enroll: timed out waiting for image
dic 30 00:37:01 carlo-ASUSPRO-P3540FA-P3540FA systemd[1]: fprintd.service: Deactivated successfully.
Libfprint, fprintd, kernel and drivers are up to date, but there is no way to let the sensor work properly.
Could you help me to solve this issue?
Thank you.
Best Regards,
Carlo