06cb:00c9 is supported, but not working
Hi,
I have an Envy x360 13-ar0xxx which came with Synaptics 06cb:00c9. I recently instaled ubuntu and wanted to enroll fingerprints, but I keep getting
Using device /net/reactivated/Fprint/Device/0
failed to claim device: Open failed with error: The driver encountered a protocol error with the device.
Many people say that it can be fixed with a fw update using fwupdmgr, however, fwupdmgr does not detect it as a firmware upgradable device.
Is it actually supported and if so, what do I have to do to make it work