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  • PipeWirePipeWire
  • pipewirepipewire
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  • #1420
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Issue created Jul 12, 2021 by Will Shanks@wsha

Distorted audio in Webex client

Version, Distribution, Desktop Environment:

  • 0.3.31-2.fc34.i686
  • Fedora 34
  • Plasma

Description of Problem:

When using the Webex desktop client, audio is distorted. It sounds higher pitched than it should and is distorted (can't really make out words). If using pulseaudio or the Webex web app in the browser, the audio sounds fine. Also, I don't have such a device but I have been told the audio sounds fine when using some USB audio devices. I have only tested with the built-in speakers on a ThinkPad.

I have not found any other applications that I have audio issues. I tried messing around with different config settings but could not accomplish anything other than making the Webex client's audio disappear. Is there any setting I could adjust that could improve the audio for this application?

How Reproducible:

The audio is always distorted with pipewire.

Steps to Reproduce:

  1. Create a Webex account: https://cart.webex.com/sign-up
  2. Download and install the Linux client: https://www.webex.com/downloads.html/
  3. Open the client and sign in
  4. Click on the profile icon in the upper left, then Settings->Audio, and click on the "Test" button for the speakers. It should play a distorted jingle.

Actual Results:

Distorted, high-pitch audio

Expected Results:

Normal sounding audio

Additional Info Eg. pw-dump -N > file (As Attachment Please): webex.json

Edited Jul 12, 2021 by Will Shanks
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